VetRxDirect Reviews

I placed my order on the 22nd and tracking says I will not get it until May 2. It is unacceptable to have to wait 10 days for needed medicine!

There has been some delay issue every time I have placed an order, 5 orders. All of the delays could have been prevented if they just picked up the phone and called me as I have requested at least 3 or 4 times.

Seems I'm not the only one that has had delay issues. The BBB shows similar complaints along with their reluctance to make a phone call dating back 3 years. Why haven't they fixed the problem?

These ongoing issues could be resolved by adding this to their process:
-Ask the customer if they would rather be contacted by phone or email and adhere to their request.
-If you haven't gotten back a response to your email, phone call, or fax within 24 hrs., call the customer.

These ongoing delays are putting our beloved pets at risk.

I have rarely had such a gratifying response from a company in dealing with a difficult and confusing situation. Somehow two different scripts for the same medication were on file at the VetRx pharmacy for my cat. The pharmacist caught the discrepancy right away and with the help of Kaylee, an ace staffer, proceeded to clarify and resolve the situation. In addition to this, they even expedited shipment of the medication since the order had experienced delays. I am grateful for how responsible and responsive VetRx and Kaylee were in seeing that my cat received (a critical) medication on time.

Thank you VetRx!

I'm amazed at the high level of costumer service! I called them because I press the wrong button when I order a Visbiome probiotic. I want an upgrade in one bussines day! And they told right away they will send it to me in one bussines day so they fix the problem without hesitation or asking me more! The package was amazing it arrived cold! It came with like 3 layers of temperature protection! I was Woow! And inside there was like a tag with like a thermometer telling me the temperature. There was instructions in case the marker was no good, to contact them! Just wow now I feel that Visbiome will work at its best with all the bacteria alive! Thank you so much for the amazing costumer service! You got me as a costumer for life!

I had a great experience using Vet RX direct. I was given a choice for a time slot for next day delivery, and they texted me updates on when my order was en route and when it was arriving. The box was beautifully packed, with a card with my cat's name on it, a small catnip toy and, most importantly, very thorough and clear directions. Excellent!

Had to cancel my order today after 9 days of waiting for my order to ship. My vet said that they faxed approval 7 days ago. I have an issue EVERY time i order from them. I'm taking my business elsewhere. Horrible customer service

When there was any problem, they always contact me immediately so it can be addressed. Always professional and polite. The issue was mine so I corrected it and they processed it right away. Thanks again.

I communicated with customer service a few times in the course of setting up a prescription, and they were always prompt and kind. I appreciate how rapidly they reply to emails (the last thing anyone wants to have to do is call someone these days!) and follow up.

The initial order was primarily to secure some BD pet syringes. They are becoming hard to find and I like the ease of using them on my cats because the needles are stronger than most needles if you have an animal that's being difficult. I have two diabetic cats but I wasn't entirely sure Sophie was diabetic until yesterday and once Kayleen had that information she contacted my vet. She was patient with me when navigating a new vendors website and it was challenging. Again she was patient with me.

I order my cat's insulin, among other items, on a regular basis, and my orders are always correct and delivered as stated. I intend to be a long-time customer, and will continue to refer Vetrxdirect to my friends.

I am a new customer. Was extremely disappointed with the declining service I have received from my previous online vet store for the past 3 years. I had been waiting over a week for the previous company to get back to me after the promised a same day resolution to a mess up, Got fed up and found Vet RX Direct. The entire process was seamless. I spoke with the nicest agent, Tyler, who confirmed all was set. I got my order a few days later. Meanwhile, it's almost 2 weeks not and that other company in which I had been a loyal customer, has STILL not gotten back to me.
Thanks Vet RX Direct and Tyler!